How can I claim for compensation or a refund from the airline?
- Please put it in writing: Ask the airlines to confirm the reason for the flight problem in writing.
- Collect evidence: Keep photos and receipts of your expenses, tickets, and vouchers.
- Insist: Insist on airline utilities at the airport.
- Exchange contact information with other passengers. This way you have witnesses and can help each other enforce your refund or compensation.
What am I entitled to in the event of a flight delay, cancellation, overbooking, or missed connection with airlines?
- Flight delay: Compensation from 3 hours of delay on arrival
- Flight cancellation or rebooking: compensation in case of short-term flight cancellation, ticket reimbursement also possible
- Overbooking: compensation
- Missed connection: compensation
- Compensation claim: According to the EU Passenger Rights Regulation, between 250 and 600 € per person
- Amount of compensation independent of the ticket price
- Right to compensation and ticket reimbursement, valid for 6 years
Check your claim right now in our free compensation calculator: Use our free online claim check and instruct Flightright to enforce your compensation or ticket refund from your airlines.
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Your air passenger rights at a glance – the most frequently asked questions
Your flight with your airline did not go as planned, and you are wondering what you are entitled to and what you should do? We answer the most frequently asked questions about flight delays, flight cancellations, rebooking, overbooking, and missed connections with airlines in our FAQ.
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EU air passenger law protects passengers
In the event of cancellation, delay, overbooking and missed connections, passengers are entitled to compensation or ticket reimbursement under the EU Passenger Rights Regulation.