Jet2 - Ticket refund and compensation in case of flight delays and cancellations

Recent flight delays and cancellations with Jet2

Click to view all recent flight delays and cancellation data for Jet2. The table below gives you an inside view of how much information we have at our disposal.

About Jet2

Jet2 makes the list as one of Europe’s most punctual airlines, but even this doesn’t shield it from the occasional delays and cancellations. When Jet2 flight delays or cancellations occur, you can be sure that Flightright can help you get the compensation you deserve.

Passengers on a Jet2 flight are entitled to compensation up to €600 for delayed flights or flights cancelled without adequate notice according to the EC Regulation 261/2004. To know how much you can claim, use our free flight compensation checker.

In cases of flight disruption with Jet2, we’ll endeavor to uphold your rights. You can easily check your eligibility with our free online calculator. If your claim is valid then you can process it with us online.

Under what conditions is your flight delay with Jet2 eligible for compensation?

Jet2 passengers are entitled to compensation if the conditions spelled out the EU regulation EU261/2004 is met. The EU regulation EU261 2004 is specific about what constitutes a flight delay. According to the regulation, all flight delays extending beyond 3 hours after ETA is deemed late and cancellations without prior notice of 14 days and above are also in contravention of the passenger’s rights.

Jet2 flight delays and cancellations all constitute conditions that might become eligible for compensation. However, extraordinary circumstances such as union strikes or bad weather relieve the airline from this responsibility.

Jet2 passengers are entitled to a Jet2 compensation in the event of the following:

• Flight delay: If your Jet2 flight arrives at your destination more than 3 hours later than expected.
• Flight Cancellation: if you were not informed of the cancellation or informed less than 14 days before departure.
• Overbooking: If you had suffered a denied boarding due to overbooking of your flight.
• Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs, and you arrived at your destination more than 3 hours later than expected.

Don’t take any excuses!

• Meal vouchers or accommodation (in the case of an overnight delay) do not suffice for compensation.
• All flight packages are covered by this regulation and only the person on the passenger manifest and who has suffered the delay, irrespective of who paid for the ticket, will receive compensation for the disturbance.
• Your claims are valid up to 6 years in the past.
• Only extraordinary circumstances such as union strikes or bad weather relieve the airline of this responsibility.

Here is an overview of which compensation you’ll be entitled to, based on the circumstances of your delay:

• Short distance flight delays – Below 1500km – Passengers are due €250 compensation from Jet2.
• Medium distance flight delays – Between 1500km and 3500km – Passengers are due €400 compensation from Jet2.
• Long distance flight delays – Over 3500km – Passengers are due €600 compensation from Jet2.

Delay, cancellation, overbooking or missed connection flight? You are entitled to:

How to claim compensation from Jet2

While you have the option of going through the task of demanding a Jet2 compensation for the inconvenience caused you by a Jet2 flight cancellation or Jet2 flight delays, we can help you assert your rights better and faster. We have done this successfully for over 11 million passengers and yours would be no exception. Flightright remains the best partner when you need to claim a Jet2 compensation.

Use our free online compensation calculator to confirm that you are eligible for a Jet2 compensation. Flightright would take your case and ensure that you get the compensation that is due to you, we have been helping clients assert their rights since 2010.

Jet2 Additional services at the airport

For extended Jet2 flight delays or Jet2 flight cancellations, you are automatically entitled to certain benefits. Although these rights and benefits may vary depending on the distance of your flight, it is important to note what these benefits are. Below, you’ll find an overview of what you’re eligible for:

• Short distance: from 2 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
• Medium distance: from 3 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
• Long-haul: from 4 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes

Delays of more than 5 hours

In this instance, you can, regardless of the distance, withdraw from your flight. Jet2 is obliged to either reimburse you or offer you alternative transportation to your destination.

Departure delayed until the next day

When delayed till the next day, you’re eligible for a stay in a hotel, including transport to and from the airport. Always ask that confirmation of your hotel room and transfers be provided in writing.

Useful advice & information about Jet2

Jet2 has transported over fifty million customers since its inception in 1983 and currently has a fleet size of 115 aircraft. The low-cost airline links 80 airports and is actively continuing to expand.

Punctuality
Jet2 continually ranks as one of the most punctual airlines in Europe. The airline recorded multiple cancellations and delays in 2023. The figure can be improved upon as the airline has increasingly recorded flight delays in the last year under review.

Poor Compensation Response
Jet2’s lack of adequate communication and compensation resolution turnaround is one of the sour points for the airline. Jet2 has had issues with paying out compensation to customers who have been affected by Jet2 flight delays.

Information about online check-in
You have between 5 hours and 28 days to complete your online check-in with Jet2. They also have an app to make things even easier, which will allow you to check-in and keep up to date with departure information. Check-in at the airport is not advisable if you want to avoid queues.

Your flight didn’t take off yet?

You can simply enter your flight details for your future flight and we will let you know whether you’re eligible for compensation. Enter your flight here:

According to Flightright Data, in 2023, the operational activities for jet2 were as follows: 

Jet2 – Summary of operational activities in 2023 

According to Flightright Data, in 2023, the top 5 major airports Jet2 operated at were: 

Top 5 Major Airports Jet2 Operated at in 2023 

According to Flightright Data, in 2023, Manchester was the busiest airport for Jet2, followed by Birmingham, London (Stansted), Leeds/Bradford, and Tenerife Sur. 

Had flight problems with Jet2?

Flightright takes care of your rights in the event of flight delays, cancellations, and overbooking and is committed to ensuring that you receive your compensation from the airline.