Scandinavian Airlines - Ticket refund and compensation in case of flight delays and cancellations

Recent flight delays and cancellations with SAS

This Scandinavian native has proven itself in the area of punctuality in recent times. Although there are still a few shortcomings, we believe that SAS is making good progress. We have compiled a table showing how SAS has fared in terms of delays and cancellations and have made the same available to you.

About Scandinavian Airlines

Scandinavian Airlines or SAS as it is sometimes called is the National airline of Sweden, Norway, and Denmark. While the airline is not prone to delays, it has had a fairly worrisome cancellation rate.

At Flightright, we assist SAS passengers who have been subjected to a delay or flight cancellation to enforce their rights. Getting compensated is quick and simple. To get started, use our free online calculator to check your eligibility for SAS flight delay compensation. For flight cancellations due to economic reasons, we see good chances to have a compensation claim, especially if you were informed by SAS not more than 14 days before your flight.

More in-depth information regarding the EU-regulation and your passenger rights.

Under what conditions is your flight delay with SAS eligible for compensation?

The conditions for which an SAS passenger becomes entitled to an SAS delay compensation are as follows; that an SAS flight arrives at its final destination, more than 3 hours after the ETA or in the case of flight cancellations, cancellations without prior notice of 14 days and above. The EU 261/2004 regulation specifies these conditions, and the sanction would not apply if the delay or cancellation is a result of extraordinary circumstances such as union strikes or bad weather.

Note: the amount of compensation is dependent on the distance of the flight – not on the amount you paid for your ticket. Additionally, the flight must either take off or land in the European Union. In the case where it is landing in the European Union, the airline must also have its headquarters in the EU.

A SAS passenger is entitled to compensation in the event of the following:

• Flight delay: If your SAS flight arrives at your destination more than 3 hours later than expected.
• Flight Cancellation: if you were not informed of the cancellation or informed less than 14 days before departure.
• Overbooking: If you had suffered a denied boarding due to overbooking of your flight.
• Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs, and you arrived at your destination more than 3 hours later than expected.

Don’t take any excuses!

• Meal vouchers or accommodation (in the case of an overnight delay) do not suffice for compensation.
• All flight packages are covered by this regulation and only the person on the passenger manifest and who has suffered the delay, irrespective of who paid for the ticket, will receive compensation for the disturbance.
• Your claims are valid up to 6 years in the past.
• Only extraordinary circumstances such as union strikes or bad weather relieve the airline of this responsibility.

Here is an overview of which compensation you’ll be entitled to, based on the circumstances of your delay:

• Short distance flight delays – Below 1500km – Passengers are due €250 compensation from SAS.
• Medium distance flight delays – Between 1500km and 3500km – Passengers are due €400 compensation from SAS.
• Long distance flight delays – Over 3500km – Passengers are due €600 compensation from SAS.

Delay, cancellation, overbooking or missed connection flight? You are entitled to:

How to claim compensation from SAS

Claiming your SAS flight delay compensation is quick and easy. The first thing to do is confirm that you are eligible for SAS flight delay compensation. This is often not a simple process when done on your own: getting access to flight databases, comparing your situation with other similar cases, checking whether your case applies under European Regulation No. 261/2004, etc. are some of the tasks that need to be done carefully to determine if you are eligible for a SAS compensation. In fact, for an individual without the legal expertise or the required technology, this can prove quite complicated.

But we have made it all easy with Flightright. In simple steps, you can determine your eligibility for a SAS delay compensation. Simply enter your flight details into our free compensation calculator, establish that you’re entitled to a claim against SAS, and then leave the rest to us. It will only take a few minutes for us to verify the eligibility of your claim and initiate action to ensure that you get compensated. Our service is free, as we only get a percentage of what we can extract as a claim. By choosing us, you are opting to join the more than 14 million satisfied customers who have used our service. We are a dependable partner, and we have been successful at asserting air passenger rights since 2010.

SAS Additional services at the airport

For extended SAS flight delays or cancellations, you are automatically entitled to certain benefits. Although these rights and benefits may vary depending on the distance of your flight, it is important to note what these benefits are. Below, you’ll find an overview of what you’re eligible for:

• Short distance: from 2 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
• Medium distance: from 3 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
• Long-haul: from 4 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes

Delays of more than 5 hours

In this instance, you can, regardless of the distance, withdraw from your flight. SAS is obliged to either reimburse you or offer you alternative transportation to your destination.

Departure delayed until the next day

You’re eligible for a stay in a hotel, including transport to and from the airport. Contact SAS customer service directly and ask that confirmation of your hotel room and transfers be provided in writing.

Useful advice & information about Scandinavian Airlines

Scandinavian Airlines’ main hub is located at Copenhagen-Kastrup airport, and it operates between 120 destinations – making it Europe’s 8th largest airline. The airline transported 23.7 million passengers in 2023 and was the first airline to fly on a polar route.

Punctuality
SAS continually ranks as one of the most punctual airlines in Europe, but a glitch in its cancellation numbers presents a potent challenge for the airline. Statistically, you are over 6 times more likely to have your flight canceled outright than to suffer a delay of over three hours.

Great Compensation Response
This is one aspect where the airline has got it right. The airline’s response to compensation requests is one of the swiftest in the industry, and this has continued to add to their great ratings. When you choose Flightright, we can bring to bear our great relationship with SAS Airlines to help you get the SAS compensation you deserve, quickly and easily.

Information about online check-in
When flying with Scandinavian Airlines, the online check-in policy is that a customer may check in as far back as 22 hours before takeoff or as close as 1 hour before takeoff. As with many international airlines, there are sometimes exceptions to the rule, so it’s best to confirm it with them before your flight. If the check-in can be done online, it is always advisable to take this option as it’s the most efficient. They also have an app to make check-in even easier.

Your flight didn’t take off yet?

You can simply enter your flight details for your future flight, and we will let you know whether you’re eligible for compensation. Enter your flight here:

According to Flightright Data, in 2023 SAS had the following operational activities: 

Top 5 Major Airports SAS Operated at in 2023 

According to Flightright Data, in 2023, the top five major airports where SAS operated were Oslo Airport – Gardermoen, Copenhagen, Stockholm, Bergen, and London (Heathrow). These airports saw the highest number of flights, with Oslo Airport – Gardermoen having the highest volume of operations. 

Had flight problems with Scandinavian Airlines?

Flightright takes care of your rights in the event of flight delays, cancellations, and overbooking and is committed to ensuring that you receive your compensation from the airline.