The most important facts about “assistance services”
- Assistance services are a key component of air passenger rights and serve as assistance for passengers.
- Passengers are entitled to appropriate assistance during flight disruptions.
- The length of the waiting time influences which assistance services apply.
- Meals, drinks, communication facilities and, if necessary, hotel accommodation are typical services.
- In the event of overbooking, care services are available without waiting time.
- It is important to keep receipts carefully to ensure smooth reimbursement.
- A care service provides physical comfort and signals the airline’s commitment to the passenger’s well-being.
Did you have a flight delay or cancellation? Check your rights now and increase your chances of compensation
Air passenger rights focus on care services to provide passengers with support in unforeseen situations. This includes offers to support people in need of care in their everyday lives and additional care services in accordance with legal requirements. Passengers are entitled to these services, which are designed to minimise inconvenience during flight delays or cancellations. Find out more about this topic here: Carer benefits.
Who receives assistance?
Passengers are also entitled to appropriate care services from the airline in the event of long delays and flight cancellations, regardless of the booking class or ticket price. These assistance services are available to any passenger affected by unforeseen events, including delays, cancellations or denied boarding.
What counts as assistance?
Assistance services include, for example, meals, drinks, the possibility to make telephone calls or communicate by e-mail and, if necessary, hotel accommodation and transfers. These services are intended to provide passengers with appropriate comfort and support during unforeseen flight disruptions.
In situations requiring an overnight stay, the airline may also provide hotel accommodation and organise transfers between the airport and the hotel. These assistance services apply regardless of the ticket class booked or the original ticket price. The aim is to make the passengers’ stay at the airport as pleasant as possible in unforeseen circumstances and to provide them with the necessary assistance.
When am I entitled to care services?
As a consumer, you have a clear entitlement to assistance services in situations caused by flight delays, cancellations or other unforeseen events. These services are designed to support your everyday life during waiting times at the airport and include aspects such as meals, drinks, communication options and, if necessary, hotel accommodation and transfers.
The specific duration of the waiting time determines which assistance services can be utilised. Regardless of the route length, the services start from 2 hours for short-haul flights and extend up to 5 hours for all routes. In addition, you are entitled to care without waiting time in the event of overbooking.
It is advisable to keep all receipts in a safe place so that you can be reimbursed smoothly in the event of unused assistance services. As an air traveller, you should know your rights and, if necessary, actively enforce claims in order to receive appropriate compensation. Assistance services not only provide physical support, but also signal the airline’s commitment to look after your well-being and everyday life in unforeseen situations.
Overview of assistance services in the event of flight delays and cancellations: what passengers are entitled to
Here is a comprehensive overview of the care services to which passengers are entitled in various flight situations:
- From a waiting time of 2 hours (short-haul – up to 1,500 km): passengers are entitled to drinks, meals, telephone calls and the use of emails to support everyday life during the waiting time.
- From 3 hours waiting time (medium-haul – up to 3,500 km): On medium-haul flights, passengers are provided with drinks, meals, telephone calls and use of e-mail to ensure appropriate care.
- From 4 hours waiting time (long-haul – from 3,500 km): On long-haul flights, passengers are provided with care services such as drinks, meals, telephone calls and e-mail usage to ensure a certain level of comfort.
- In the event of overbooking: All assistance services are available to you without waiting time to ensure smooth handling.
- From 5 hours waiting time (all routes): Passengers are entitled to drinks, meals, phone calls and email usage to fulfil their needs during longer waiting times.
- Next day departure (all routes): For passengers whose flight departs the next day, accommodation including transfers and transport to and from the airport will be provided to ensure appropriate support and care.
These assistance services are designed to provide appropriate support to passengers in different situations and ensure a certain level of comfort during unforeseen flight disruptions.
Didn’t receive any care services? Flightright can help you with reimbursement!
If the airline does not provide you with catering, it is advisable to keep all receipts for your expenses carefully. If you have to stay overnight near the airport, please also keep all invoices and receipts for taxi journeys or public transport.
Together with your compensation, we will send a copy of your receipts to the airline and will be happy to request reimbursement of your catering costs. Flightright.co.uk will support you in enforcing your claims and ensure that you receive the appropriate compensation for inconvenience and expenses.
Compensation and reimbursement of catering costs in the event of a flight delay or cancellation – it’s that simple!
Have you been affected by a flight delay or cancellation? In addition to compensation, you are also entitled to catering services during the waiting time. If the airline does not provide these services, you can claim reimbursement of your costs. You can receive your compensation in just three simple steps! No effort and no risk for you.
Simply register your flight on our website, upload the relevant documents and we will take care of the rest. Flightright.co.uk is on hand to ensure your rights are upheld and you receive the compensation and reimbursement you deserve.
Step 1 – Assistance with flight delays and cancellations
Enter your flight number and the date. The entry only takes a few minutes. We will then immediately check whether you are entitled to compensation for your flight delay or cancellation. Our system enables us to check your situation quickly and efficiently.
You will receive our feedback on possible claims and further steps within 24 hours at the latest. We will be with you every step of the way to ensure you receive the compensation you are entitled to.
Step 2 – Assistance with flight delays and cancellations
Once we have checked your claim, we take the next step. We write directly to the airline and actively enforce your claim for compensation.
Should this be necessary, we will not shy away from taking legal action to defend your rights. The entire process is carried out at no additional cost or risk to you. Our experienced team will ensure that your interests are protected and will do everything in their power to ensure that you receive the compensation to which you are legally entitled.
Step 3 – Assistance with flight delays and cancellations
We will keep you up to date and inform you about the progress of your compensation claim. As soon as we receive the compensation from the airline, we will forward the money to you immediately. Our commission is usually 20-30% (plus VAT) and is only payable if we are successful. This allows you a relaxed and secure handling on the way to your compensation.
Our tip: Always keep all receipts, especially for catering costs and any hotel accommodation. These receipts are helpful when applying for reimbursement in the event of care services.
Conclusion on the topic of assistance services
Assistance services play a crucial role in the context of passenger rights, especially in the event of unforeseen circumstances such as flight delays or cancellations. Passengers have a clear entitlement to a variety of support services, ranging from meals and drinks to communication options and, if necessary, hotel accommodation. The length of the waiting time influences which assistance services apply, starting from 2 hours for short-haul flights up to 5 hours for all routes.
It is particularly important to be prepared to keep all receipts carefully, especially for care services that are not provided. This ensures that passengers can be reimbursed quickly. It is crucial to know your rights and, if necessary, to actively enforce claims in order to obtain appropriate compensation.
Care services not only provide physical comfort, but also signal the airline’s commitment to looking after passengers’ well-being. Overall, these services serve to support travellers’ daily lives in unforeseen situations and provide them with the help and care they need.
How can Flightright help you?
Would you like to enforce your passenger rights without any effort? Flightright is at your side! In the event of flight delays, cancellations or overbooking, we will take over the process for you. Get in touch with us and secure your compensation – simply, easily and without risk.
According to the UK261 Legislation, passengers are entitled to compensation in the event of a delay, cancellation, overbooking, or missed connection. They can receive up to £520 compensation per person (minus the success commission). This compensation is independent of the ticket price. Flightright enforces your right for you. If necessary also in court.
Tip: Flightright helps you to enforce your passenger rights! With us, you can check your claims free of charge in two minutes. ✔️Easy, ✔️fast ✔️& without risk
As the market-leading consumer portal, Flightright fights for the enforcement of air passenger rights. We stand up for your rights in the event of a flight delay, cancellation or denied boarding and refer to the UK261 Regulation. Flightright’s air passenger rights experts are also happy to help you with ticket refunds and refunds for cancelled package tours.
As experts in the field of air passenger rights, we enforce your right to compensation against the airline!