We enforce your refund. This is how it works:
1. Enter your flight details
Check your refund claim in a few minutes and free of charge. Simply enter your cancelled flight.
2. Commission us
Our legal experts have been advocating for passenger rights for over 10 years. Our immense success has resulted in enforced compensation of more than 500,000,000 Euros from airlines.
3. Receive your compensation
With us you receive your refund: If the airline refunds your ticket costs within 7 days, our service will be completely free. After that we charge our success fee (14-28% + VAT), but only if we are successful.
Refunds up to 6 years retroactively
What do our customers say? *
*Rating of Flightright GmbH. We have not reviewed the authenticity of the ratings.
Ticket refund: Frequently asked questions
Unfortunately things don’t always go according to plan when flying. Your flight was cancelled, and you’re wondering about your rights against the airline? In our FAQ we answer the most common questions about flight cancellations and ticket reimbursements.
What are my rights if my flight was cancelled?
Passengers’ rights are set out in the EU Passenger Rights Regulation. The regulation applies to flights departing from an airport in the EU and to flights landing at an airport in the EU if the operating airline is based in the EU. When flights are cancelled, passengers can request replacement transportation or a rebooking, otherwise the airline must reimburse the ticket costs of the cancelled flights. In principle, airlines have 7 days to refund the ticket price which can be made in cash, by bank transfer, cheque or in the form of a voucher
Do I have to accept a voucher in place of a refund?
Airlines often offer ticket refunds in the form of vouchers. What many passengers are unaware of is that they can insist on a cash refund of the amount originally paid. You do not have to accept a voucher, but have a right to choose. as stated in Article 8 of the EU Passenger Rights Regulation. With a voucher, you are bound to the airline making you less flexible for future travel. Especially in times when the future of many airlines is uncertain, you should prefer a full refund instead of a voucher. If the airline later files for insolvency, in the worst case you are left with a worthless voucher and the money is lost. With Flightright, you can be sure that you will receive more than just a voucher for your flight cancellation.
Do I also get my money back for a flight cancellation due to Corona?
Even if a flight is cancelled due to Corona, passengers are entitled to a reimbursement of ticket costs. Unlike compensation claims, ticket refunds are not obstructed by extraordinary circumstances that could exempt airlines from making payments. Passengers have paid in advance for a service that was not provided, due to flight cancellations, and therefore can claim their money back. However, many airlines try to deceptively appease travellers with vouchers. If an airline refuses, reclaiming the ticket price on your own involves a lot of effort and risk. Flightright enforces the refund of your ticket costs for you – even in court if necessary.
Can I also get a refund for seat reservations and baggage?
Additional costs for seat reservations, in flight meals or luggage are included in the flight price. If the flight is cancelled, airlines must also reimburse these costs along with the cost of the ticket.
Can I claim a refund if I cancel the flight myself?
If an airline cancels the flight, it must refund the ticket costs to the passengers. If a passenger withdraws from the flight, i.e. cancels it, they are not entitled to a full refund, even if they no longer wish to fly due to the corona situation. Passengers can usually only get back a small part of the original costs. The cancellation conditions differ from airline to airline. They are regulated in the airlines’ general terms and conditions. However, some airlines offer goodwill arrangements in view of the extraordinary situation.
What are the costs?
If the airline pays within the legal period of 7 days, our service is free of charge for you. Sometimes airlines are stubborn and refuse to pay, even though they are obligated to do so. We will continue to legally advocate for your refund until the airline pays. If we are successful, we charge a commission of 14-28 % (plus VAT). Our service is therefore completely risk-free for you.
Your flight was cancelled?
Flightright enforces your rights in the event of a cancellation and works to ensure that you receive your rightful ticket refund from the airline.
The Situation: Giovanni’s Struggle with Lufthansa’s Cancellation
Giovanni was all set for his journey. He had packed his bags, made all the necessary arrangements, and was ready for a seamless trip. But then, late at night, everything changed. His flight with Lufthansa was suddenly cancelled, and what followed only made the experience worse. “The airline staff told us we’d be taken to a hotel,” Giovanni recounts, “but instead, we ended up sleeping on the floor of Munich Airport.” Tired and frustrated, he felt abandoned, and the lack of support from the airline left him with no immediate recourse.
A Long Wait for a Refund
After days of waiting for any sign of a refund, Giovanni decided to reach out to Lufthansa, only to find that they wouldn’t be providing one. Despite the inconvenience and costs he had incurred; the airline had no plans to compensate him. Giovanni began to worry that his ticket cost would never be reimbursed. But giving up was not an option.
Discovering Flightright: Giovanni Finds Support
This was not Giovanni’s first time facing an issue with an airline, and he remembered that Flightright had helped him previously in another difficult situation. Without hesitation, he turned to Flightright again, feeling confident that their team could help. He quickly submitted his case online, and the simple process reassured him that his claim was in good hands. “The process was easy, and I could immediately tell that Flightright was my best option again,” Giovanni recalls.
Flightright Takes Action: A Professional and Diligent Team
From the beginning, Flightright handled every aspect of Giovanni’s claim. “They were thorough, detailed, and they kept me updated throughout the entire process,” says Giovanni. Even though it took some time, Flightright never gave up. They stayed persistent with the airline, handled all the communication, and managed the paperwork on his behalf. Giovanni could see that they were committed to securing his refund, which was a huge relief.
The Result: Refund Received
Finally, Giovanni received the news he had been hoping for – Flightright had successfully secured his refund. “After a long wait, the refund was there in my account. It was such a relief,” Giovanni shares gratefully. Thanks to Flightright’s commitment, he no longer had to bear the financial burden of the cancelled flight.
Giovanni’s Recommendation: A Trusted Partner in Times of Need
Giovanni’s positive experience led him to share his story with friends, encouraging them to use Flightright if they ever faced a similar situation. “I’ve already recommended Flightright to friends who had issues with their flights. They are just as happy as I am,” he says with satisfaction. For him, Flightright has become a reliable ally when facing unexpected airline issues.
With Flightright’s help, Giovanni turned a stressful and disappointing experience into a positive resolution. We are thrilled we could assist him and are grateful for his kind words and trust! ❤️
Overall: Top service – a very good experience with Flightright!!!
This is the review Giovanni left us after Flightright successfully secured a refund for his canceled flight
Lufthansa cancelled my flight at midnight, we were treated really badly by the flight crew: they told us that they were going to take us to a hotel, but in the end we all had to sleep at Munich airport on the floor. No refund by their side. I submitted my case to flightright and, even after a long time, I got my refund. It’s the second time I use this website, and I’m completely happy about it, I recommended it to some friends who had similar problems, and they’re also pretty satisfied.
We will be happy to help you in case of flight problems with the airline for:
We have already been able to help with problems at the following airports, among others
We have already taken successful action against these and more airlines
Your flight did not go as planned?
In the event of flight delays, cancellations and overbooking, passengers may be entitled to compensation or ticket reimbursement. Flightright enforces your rights.